Privacy Policy

Information We Collect

• Account details such as name, email address, phone / WhatsApp number, country, and city.
• Order data such as IMEI, serial numbers, tool requests, service selections, status, and result history.
• Payment-related information such as invoice IDs, transaction references, wallet proof, and gateway callback details.
• Support messages sent through email, Telegram, WhatsApp, or order-related notes.

How We Use Information

• To create and manage customer accounts.
• To process IMEI, server, and remote service orders.
• To confirm payments, add wallet credits, and maintain invoice history.
• To provide customer support, fraud prevention, and service-status updates.

Data Sharing

Customer data is only shared when required to fulfill a service, verify a payment, satisfy legal obligations, or protect the platform from abuse. Sensitive order and payment data is not sold to third parties.

Data Security

RETECH UNLOCKER uses secured account access, payment verification workflows, and controlled admin access to reduce unauthorized access to customer information. No plain-text customer password is intentionally exposed as part of normal platform operation.

Contact & Requests

If you need to update your account details, correct a mistake, or ask about stored data, contact the support team using the contact details below.