Refund & Return Rules
All payments on this platform are used to buy digital credits, service access, IMEI checks, server access, remote support, or digital delivery items. These are not physical products, so standard physical-item return rules do not apply.
When a refund can be approved
- If a payment was received but no credit was added because of a verified system issue.
- If an order is rejected, unsupported, or cancelled by admin before service delivery starts.
- If duplicate payment is received for the same invoice and the duplicate can be verified.
When a refund is not normally approved
- After digital credits have already been added to the user wallet.
- After an IMEI, remote, or server service has been submitted and processing has started.
- After result delivery, tool login delivery, or any successful service completion.
- If wrong IMEI, serial, account data, or unsupported customer input was submitted by the user.
Processing time
Approved refund reviews are normally handled within 1 to 5 business days after verification. Gateway delays, bank delays, or blockchain confirmation delays can affect the actual return timeline.
If a payment issue happens, contact support with your invoice ID, payment proof, amount, date, and the email used on the account so the team can review it quickly.